PRIVACY NOTICE FOR CHOLDERTON RARE BREEDS FARM LLP (CRBF)
At CRBF, we value your trust when sharing your personal data with us and recognise that you may be concerned about the information provided to us and about how we handle that information.
SPEED READ ON KEY CRBF DATA PROCESSING
CRBF collects and uses Personal Data which you provide or which we collect about you when you navigate through our Sites for the purposes of advertising, supplying you with our products and services, making contact with you for marketing or other commercial purposes, answering your enquiries regarding our products, facilitating your participation in our offers and promotions, analysing and improving the quality of our products or services.
This Privacy Notice is dated 6/5/2019.
WHAT PERSONAL DATA DO WE COLLECT FROM YOU?
The type of information and Personal Data that we collect about you when you visit our Sites or interact with us may include the following:
Personal details provided by you - such as your name, postal address and other contact details, such as your telephone number and email address, your requests, any complaints you may have and any other data we receive if we communicate with you via email, online or via social media, and any other information you provide - for example, when you register with our Sites, sign up for our newsletters, participate in our offers and promotions, provide customer feedback, reply to surveys or purchase our products or services;
Payment information - including data to make purchases, such as your payment account details, credit card and debit card numbers, expiration date, shipping and billing address;
Account login information - including any information that is required for you to establish a user account, such as user name, password and security question and answer;
WHY DO WE COLLECT YOUR PERSONAL DATA?
We collect and use your Personal Data for the purposes below and on lawful basis. Please know that insofar we already hold information about you, we may use that information for the same purposes.
For legitimate commercial interests: we may use your Personal Data (both on an aggregated and on an individual basis), such as your contact details, your account and electronic identification data, information regarding your purchases in our facilities and online, for the purpose of advertising and for analysing and improving the quality of our products or services, as well as, to understand you as a customer.
This also means that we may analyse the information that you provide to us together with your use of our Sites or of our products and services and we use all this information to improve the same and to give you a better user experience (for example, we may analyse what web pages you visit, which products and services you use and like, how you use these products and services).
We may also use your Personal Data, for legitimate commercial interests such as, to generate aggregated statistics about the users of our products and services; to assist in security and fraud prevention; for system integrity purposes; to remind you per email of your abandoned cart or send you an order confirmation; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganization, transfer of CRBF's assets or businesses, acquisition, bankruptcy, or similar event; and for other legitimate business purposes permitted by applicable law, on which we would provide the relevant information at the time.
For the performance of the terms and conditions of a contract: to purchase our products or services or to develop a contest, competition or promotion in which you may have entered, to conduct the promotion and contact to you if you became a winner, to be able to answer to any information request performed by email firstname.lastname@example.org
We may also use your information based on your consent, where granted, for instance for marketing purposes and for tailoring our communications with you based on your profiles via email, SMS, other electronic means or otherwise. You can withdraw your consent any time; see below.
To comply with our legal obligations, such as maintaining appropriate business records, handling complaints made to our customer service, complying with lawful requests by public authorities and with applicable laws and regulations or as otherwise required by law.
HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We will only retain your Personal Data for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us (for example, for the time necessary for us to answer queries or resolve problems).
We may therefore retain your Personal Data for a reasonable period after your last interaction with us. When the Personal Data that we collect is no longer required in this way, we destroy or delete it in a secure manner. We may, instead of destroying or erasing your Personal Data, make it anonymous so that it cannot be associated with or tracked back to you. In certain cases, we may have legal or regulatory obligations that require us to retain specific records for a set period of time.
WHO MIGHT WE SHARE YOUR PERSONAL DATA WITH?
We may share your Personal Data with:
Service Providers and Processors. We may engage third party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, Mobile Apps or online stores (including social media services providers, payment processors, brand activation agencies, data analytics providers and third parties we use for sending your orders to your home address, such as postal courier vendors) or for the technical processing (for example, hosting services or data storage) or for customer relationship management services, as well as related offline product or promotional support services, (for example, competitions, sweepstakes and contests organizers, winner draws providers, events management agencies, prize or compensation packages vendors) and, other related services.
In providing their services, they may access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit use of your information for their own purposes, including their marketing purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions.
Partners. We may sometimes offer you a service or application in co-operation with partners (for example, co-sponsors or licensors, licensees or distributors of our branded products). We may therefore need to disclose your Personal Data to those partners. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions or as co-controllers. In those cases in which the disclosure of your Personal Data with third partners takes place based on your consent or your request to do so, where relevant, we will clearly notify you of the sharing, and you will have the choice not to participate or to otherwise object to such sharing.
Third Parties in case of a corporate transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, reorganization, transfer of CRBF's assets or businesses, acquisition, bankruptcy, or similar event.
WHAT WE DO WITH YOUR PERSONAL DATA:
In order to purchase tickets and related services through our CRBF website, you must provide us with certain information such as your name, your payment information (including debit or credit card number and expirations dates, and your billing address), your telephone number, your email address and your residential address.
We need this information for many reasons, including:
To complete your booking/reservation(s) and also to confirm your booking to you
To allow us to contact you for customer service purposes (if necessary)
To make improvements to our CRBF site.
To send marketing communications, updates, special offers, new CRBF events, products or services and other relevant information if you have opted in to receive these. You may choose to opt-out of receiving these types of email communications at any time by emailing email@example.com
Your Personal Information will also be used by us in order to facilitate delivery of your tickets by email.
Your Personal Data is used by us to contact you by post, telephone or email when necessary in connection with transactions entered in to by you on our CRBF website. We may retain your Personal Data for a reasonable period after your last interaction with us, and when your Personal Data is no longer required, we will destroy or delete it in a secure manner, or anonymise it so that it cannot be associated or tracked back to you.
We sometimes have to share your Personal Data with third parties to undertake the abovementioned business activities. When we do so, we always confirm that they meet our security standards. Examples of such sharing are:
We use a third party ticketing company, DigiTickets, to fulfill your ticket purchase. We will disclose your name, billing address, residential address, email address, telephone number and payment details to this company, and they will only retain, store or use your Personal Data for the purpose of billing for the tickets.
Additionally, your Personal Data may be retained, stored and used by a third party, Mailchimp, to send out marketing communications on our behalf if you have opted in to receive them, up until a point that you opt out.
In addition to the circumstances described above, we may disclose your Personal Information if required to do so by law, court order, as requested by other government or law enforcement authority, or in good faith belief that disclosure is necessary or advisable including, without limitation, to protect the rights or properties of CRBF or its affiliated companies or where we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone could be harmed by these activities.
HOW DO WE ENSURE THE SECURITY OF YOUR PERSONAL DATA?
We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.
WHAT RIGHTS DO YOU HAVE REGARDING THE PERSONAL DATA WE HOLD ABOUT YOU?
You have the following rights:
to obtain a copy of your Personal Data together with information about how and on what basis that Personal Data is processed;
to rectify inaccurate Personal Data (including the right to have incomplete Personal Data completed);
to erase your Personal Data in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
to restrict processing of your Personal Data where:
the accuracy of the Personal Data is contested;
the processing is unlawful, but you object to the erasure of the Personal Data;
we no longer require the Personal Data for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim;
you challenge the processing which is justified on the basis of a legitimate interest;
to object to decisions which are based solely on automated processing, including profiling;
to receive a portable copy of your Personal Data, or to have a copy transferred to a third party controller where technically feasible and this does not involve unreasonable costs;
In case you may have a complaint about how we process your Personal Data, you can send it by emailing firstname.lastname@example.org
Alternatively, you have the right to lodge a complaint with the supervisory data protection authority.
You may revoke your consent for receiving newsletter or marketing communications at any time, free of charge by following the instructions in any marketing communication.
SOCIAL MEDIA AND OTHER WEBSITES
When you participate in any of our CRBF profiles or wherever CRBF is present in any of the various social media forums like Facebook, Twitter, Instagram, Youtube, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the Personal Data in your social media profile(s).
Subsequently our Sites may contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, CRBF cannot accept liability for the use of your Personal Data by these organisations. For more information and details, please consult the Section Data Privacy Notices of third parties and the privacy statement of the website you are visiting (if such a statement is provided).
HOW DO WE PROCESS CHILDREN'S PERSONAL DATA?
In general terms, our Sites are not intended to Children under 18 years old. Above that age, as we take the protection of children's privacy seriously, we operate our Sites in compliance with all applicable law in each corresponding Jurisdiction. Any time children under the age of 16 years old or below, as per the appropriate applicable law for each Site, should have a parent/guardian's consent before providing any Personal Data to us to the website. If we determine upon collection that a user is under said age and has not provided a parent/guardian's consent before providing any Personal Data, we will not use or maintain his/her Personal Data without the parent/guardian's consent. Without such consent, though, the child may not be able to participate in certain activities. However, in certain circumstances, we may maintain and use such information (in accordance with the rest of this Notice and applicable law) in order to notify and obtain consent from the parent/guardian and for certain safety, security, liability and other purposes permitted under applicable law. A parent/ guardian can review, remove, change or refuse further collection or use of their child's Personal Data by contacting us by emailing email@example.com, including child's name, address and e-mail address.